cashweep Privacy Policy

Scope and Application of This Policy

This Privacy Policy applies to all users who access or use the cashweep platform, including the website, mobile applications, and any related services we provide. This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards on personal information protection.

By registering an account or continuing to use cashweep's services, you give us consent to process your personal information as described in this policy. If you do not agree with any provision here, you are advised to stop using this platform.

Types of Information We Collect

In the course of providing our services, cashweep collects several categories of personal information based on operational needs and regulatory compliance requirements:

• Identity Information: Full name, identity card number (MyKad), date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address.
• Account Information: Username, password (stored in encrypted form), and language preference.
• Financial Information: Bank account number, e-wallet details, and records of deposit and withdrawal transactions.
• Usage Information: Betting history, game activity, login records, and platform usage patterns.
• Device Information: IP address, device type, operating system, and technical data required to ensure account security.
• Support Information: The content of correspondence and complaints you submit to our support team.

Purpose of Data Collection and Processing

The information you provide to cashweep is used solely for the following purposes:

• Creating and managing your user account securely.
• Processing deposit and withdrawal transactions through supported payment methods.
• Verifying your identity to meet KYC (Know Your Customer) requirements under our international licence.
• Confirming that you meet the minimum age requirement of 21 years and above before using the service.
• Providing customer support via live chat and email in Malay and English.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Complying with legal obligations and applicable licensing regulations.
• Sending promotional information, bonuses, and service updates — you may unsubscribe at any time.
• Improving platform quality based on aggregated and anonymised usage pattern analysis.

Sharing Information With Third Parties

cashweep does not sell or transfer your personal information to outside parties for marketing purposes. However, in certain circumstances, we may share necessary information with:

• Payment Providers: Information required to process transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, and cryptocurrency platforms (USDT, BTC, ETH).
• Technology Service Providers: Companies that assist us in operating our technical infrastructure, subject to strict confidentiality agreements.
• Regulatory and Legal Authorities: When required by law, court order, or competent authority.
• Game Providers: The minimum information needed to ensure game integrity and verify in-game transactions.

All third parties involved are required to comply with data security standards equivalent to cashweep's own practices.

Personal Information Security

cashweep implements comprehensive technical and organisational measures to protect your data from unauthorised access, misuse, or loss:

• 256-bit SSL encryption for all communication between your device and our servers.
• Passwords are stored in a hashed format that cannot be decrypted.
• Internal access controls that ensure only authorised staff can access sensitive data.
• Continuous security monitoring and periodic system auditing.
• Two-factor authentication (2FA) is available for added account protection.

While we take all reasonable precautions, no online system is entirely risk-free. We encourage you to use a strong password and not share your login details with anyone.

Cookies and Tracking Technologies

cashweep uses cookies and similar tracking technologies to improve the user experience. These cookies help us:

• Maintain your login session securely.
• Remember your language preferences and account settings.
• Analyse website traffic for internal improvement purposes.
• Ensure security features function correctly.

You can manage cookie settings through your internet browser. Please note that blocking certain cookies may affect the functionality of some features on our platform.

Data Storage and Cross-Border Transfer

As a platform operating under an international licence, your data may be processed or stored on servers located outside Malaysia. In such cases, cashweep ensures that the transfer of that data complies with applicable legal requirements and that an equivalent level of protection is maintained at the storage destination.

We retain your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed, certain data may be retained for the period prescribed by law or regulatory requirements.

Changes to This Privacy Policy

cashweep reserves the right to modify this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. When significant changes are made:

• We will display a clear notice on our platform.
• The updated effective date will be stated at the top of this page.
• Registered users will be notified via email or an in-account notice.

Continued use of the cashweep platform after changes are published means you accept the updated version of the Privacy Policy.